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FAQs


How can GrantsFlow help me?

GrantsFlow has a host of benefits to improve your organisation’s efficiency and your overall grants management processes.

GrantsFlow:

Reduces cost and time spent
Improves efficiency
Provides automatic reminders to keep your organisation on-track
Supports your grants management from start to finish
Automates administrative processes to cut administrative overheads
Keeps your data stored and secure


What support does GrantsFlow offer?

GrantsFlow provides on-site training and telephone support to ensure that the application runs smoothly. GrantsFlow also provides a help desk between the hours of 9am to 5pm Mondays to Fridays (excluding public holidays) and guarantees response within two hours to identify any problem and provide a timeframe for rectifying it.


Does GrantsFlow enable online project evaluation and acquittals?

Yes, GrantsFlow manages the entire grants management process, including acquittals. The acquittals are enforced by our workflow technology to ensure that your business is running effectively.


Does the program allow for data collation - populating spreadsheets for easy mail out etc.?

The data is accessible via search or inquiry screens. The result can be downloaded into Excel.


What happens if there’s a technical problem or failure during the application process?

Our system is hosted in a state-of-the-art data centre, which runs on an enterprise-strength workflow platform. If there is an interruption in the system, your data remains completely protected, as it is stored in the daily and weekly system backups.


Can applicants save their applications and work on them as they go?

Yes, applicants can save their applications and return to it later. Applicants can also save their final submissions.


Is there an option for them to save their final submitted application?

Yes, when they complete the application they can either save and submit later, or they can submit. When they are submitting, the system checks that all mandatory questions have been answered.


Do we need to have certain IT system requirements in place for GrantsFlow to work?

Not at all. GrantsFlow is provided on a hosted basis, which means that it runs securely in the FlowConnect data centre, and is accessed online.Much like accessing your bank account, GrantsFlow runs from our data centre server, but when applicants and users log in, they will see the branding and colour scheme of your grants administration.


Can we customise GrantsFlow so that it reflects our brand and style guide?

Yes, GrantsFlow is fully customisable, so you will be able to brand your own grants system to reflect your unique style guide.


Can we access our data?

Of course. Archived data can be accessed at any time and downloaded into Excel. Should you ever decide to stop using GrantsFlow, we can provide you with a full record of your data.


How much does GrantsFlow cost?

To discuss your needs and obtain a quote for GrantsFlow, please contact us.


Have more questions? Want a free demo? Contact us.